Heart.work ONE
Heart.work ONE is the central backend environment of the Heart.work platform. It is where wholesalers manage the digital structure behind their ordering environment and keep control over products, customers, integrations and platform configuration.
While the B2B webshop for wholesalers and the B2B mobile ordering app for wholesalers provide the ordering experience for customers, Heart.work ONE is where the organisation manages the commerce platform itself.
From this environment, administrators can structure assortments, manage customer access, configure integrations and monitor how digital ordering is used within the organisation.
The central control layer of the commerce platform
The central control layer of the commerce platform
Heart.work ONE functions as the operational control layer of the platform. It connects the ERP foundation with the digital ordering channels and provides the tools required to manage the ecommerce environment.
Administrators can manage product structures, account access and configuration settings without altering the ERP itself. The backend environment ensures that the digital ordering platform remains structured and manageable as the organisation grows.
Because this backend environment supports all ordering channels, changes made in Heart.work ONE apply consistently across both the webshop and the mobile ordering app.
Heart.work ONE functions as the operational control layer of the platform. It connects the ERP foundation with the digital ordering channels and provides the tools required to manage the ecommerce environment.
Administrators can manage product structures, account access and configuration settings without altering the ERP itself. The backend environment ensures that the digital ordering platform remains structured and manageable as the organisation grows.
Because this backend environment supports all ordering channels, changes made in Heart.work ONE apply consistently across both the webshop and the mobile ordering app.
Managing accounts, users and catalogue access
Managing accounts, users and catalogue access
Within Heart.work ONE, wholesalers manage the customer accounts that use the platform. Each account can have multiple users with their own login credentials and visibility settings.
Accounts are connected to catalogues that determine which part of the assortment is visible to that customer. A product can belong to multiple catalogues, while each account has access to one catalogue. This structure allows wholesalers to manage different assortment agreements without creating separate platforms.
Customer-specific pricing originates from the ERP, while additional visibility logic can be configured within the platform. This behaviour is described further in customer-specific visibility, pricing and conditions.
Within Heart.work ONE, wholesalers manage the customer accounts that use the platform. Each account can have multiple users with their own login credentials and visibility settings.
Accounts are connected to catalogues that determine which part of the assortment is visible to that customer. A product can belong to multiple catalogues, while each account has access to one catalogue. This structure allows wholesalers to manage different assortment agreements without creating separate platforms.
Customer-specific pricing originates from the ERP, while additional visibility logic can be configured within the platform. This behaviour is described further in customer-specific visibility, pricing and conditions.
Structuring products for digital ordering
Structuring products for digital ordering
Product data originates from the ERP, but digital ordering often requires additional structure. Within Heart.work ONE, administrators can organise product categories, attributes and relationships that support online navigation and filtering.
This allows wholesalers to present large assortments clearly without modifying their ERP product model. Products remain connected to their ERP data while the digital structure improves usability in the ordering environment.
These capabilities support wholesalers dealing with large and complex product assortments and ensure that products remain easy to locate through search and filtering for large assortments.
Product data originates from the ERP, but digital ordering often requires additional structure. Within Heart.work ONE, administrators can organise product categories, attributes and relationships that support online navigation and filtering.
This allows wholesalers to present large assortments clearly without modifying their ERP product model. Products remain connected to their ERP data while the digital structure improves usability in the ordering environment.
These capabilities support wholesalers dealing with large and complex product assortments and ensure that products remain easy to locate through search and filtering for large assortments.
Integration and data connections
Integration and data connections
Heart.work ONE also plays an important role in managing integrations with other systems. Product data, customers and prices originate from the ERP, while orders placed through the platform are delivered back into ERP workflows.
Additional systems such as PIM platforms, external data providers or custom applications can also connect to the platform through its integration architecture. This integration model is described in API and integrations.
By centralising configuration and integration logic within the backend, the platform ensures that digital commerce remains connected to the broader IT landscape of the organisation.
Heart.work ONE also plays an important role in managing integrations with other systems. Product data, customers and prices originate from the ERP, while orders placed through the platform are delivered back into ERP workflows.
Additional systems such as PIM platforms, external data providers or custom applications can also connect to the platform through its integration architecture. This integration model is described in API and integrations.
By centralising configuration and integration logic within the backend, the platform ensures that digital commerce remains connected to the broader IT landscape of the organisation.
Insight into digital ordering activity
Insight into digital ordering activity
The backend environment also provides visibility into how the platform is used. Administrators can review order activity and monitor how customers interact with the ordering environment.
These insights help organisations understand adoption and identify opportunities to improve product data or ordering workflows. The analytical capabilities behind this functionality are described further in insight and control based on sales results and data.
The backend environment also provides visibility into how the platform is used. Administrators can review order activity and monitor how customers interact with the ordering environment.
These insights help organisations understand adoption and identify opportunities to improve product data or ordering workflows. The analytical capabilities behind this functionality are described further in insight and control based on sales results and data.
The operational foundation of the platform
The operational foundation of the platform
Heart.work ONE ensures that the digital ordering environment remains structured, transparent and manageable. By centralising configuration, product structure, account management and integrations in one environment, wholesalers maintain control over how digital commerce operates within their organisation.
Together with the ordering channels and ERP integration, Heart.work ONE forms the operational foundation of the Heart.work Commerce platform.
Heart.work ONE ensures that the digital ordering environment remains structured, transparent and manageable. By centralising configuration, product structure, account management and integrations in one environment, wholesalers maintain control over how digital commerce operates within their organisation.
Together with the ordering channels and ERP integration, Heart.work ONE forms the operational foundation of the Heart.work Commerce platform.
Ready when you are
Ready when you are
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