API and system integrations
Wholesale organisations rarely operate in isolation. ERP systems, product data sources, PIM solutions, supplier feeds and other digital tools all play a role in managing products, orders and operational processes. A commerce platform must therefore connect reliably with the broader IT landscape of the organisation.
Heart.work Commerce provides a flexible integration architecture that allows systems to exchange data and interact with the platform. Through APIs, webhooks and other integration methods, the platform connects digital ordering with the systems that support the daily operations of the wholesaler.
This ensures that digital commerce becomes part of the existing system landscape rather than a separate environment.
Connecting the commerce platform to existing systems
The platform integrates with the ERP system that manages products, customers, prices and orders. Additional systems such as PIM platforms, external product data providers or internal applications can also connect to the platform.
These connections ensure that the information used in the ordering environment remains aligned with the operational systems of the organisation. Product information, customer data and order processing remain consistent across systems.
By supporting multiple integration patterns, the platform can adapt to the technical capabilities of different system landscapes.
API access to commerce data and functionality
Heart.work Commerce exposes its functionality through a documented API. External systems can retrieve product data, prices, availability and other information required for digital ordering.
The API also supports order submission and other interactions with the platform. This makes it possible to connect custom applications, partner systems or additional digital channels to the commerce platform.
These APIs also form the technical foundation for Heart.work Headless Commerce, where a custom frontend interacts directly with the commerce engine.
Event driven integrations with webhooks
In addition to APIs, the platform supports event driven integrations through webhooks. Webhooks allow external systems to receive notifications when certain events occur within the platform.
For example, when an order is placed or product information changes, the platform can notify connected systems automatically. This reduces the need for constant polling and supports real time interaction between systems.
Event driven integrations help organisations build more responsive and efficient digital workflows.
Integrating product data from multiple sources
Product information may originate from several sources. ERP systems typically provide operational product data, while suppliers or external providers may supply additional product information such as specifications, images or documents.
Heart.work Commerce can combine these data sources within the platform so customers see consistent and complete product information when ordering.
This approach works closely with product configuration and data enrichment for ecommerce, which describes how product data can be structured and improved within the platform.
A flexible integration layer for the platform
The integration capabilities of Heart.work Commerce allow the platform to function as a central commerce layer within the digital ecosystem of the organisation.
Whether organisations connect existing systems, introduce new digital tools or develop custom frontends, the platform’s API and integration architecture ensure that these components can interact with the commerce environment in a controlled and reliable way.
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