Customer specific pricing visibility and conditions
Wholesale commerce is built around commercial agreements. Customers rarely see the same prices or the same product visibility, and agreements can vary depending on the relationship, contract terms or customer type. A digital ordering environment must therefore reflect these differences automatically.
Heart.work Commerce supports customer specific pricing, product visibility and commercial conditions within one platform. Each customer logs in to an environment where the assortment, prices and information are aligned with the agreements that apply to them.
This ensures that digital ordering reflects the same commercial reality that exists in the ERP and in daily business relationships.
Customer specific pricing from the ERP
In most wholesale organisations, customer specific pricing is defined in the ERP system. Net prices, discounts and commercial agreements are maintained there and form the basis for the pricing customers see when ordering.
Heart.work Commerce retrieves these prices directly from the ERP and applies them automatically in the ordering environment. Customers therefore see their own agreed prices when browsing products or placing orders.
Because pricing remains anchored in the ERP, the digital ordering platform remains aligned with existing commercial structures and financial processes.
Catalogue based product visibility
Not every customer has access to the same product assortment. Some products may be restricted to certain customer groups, while others may be available more broadly.
Within the platform, catalogues determine which part of the assortment is visible to a customer. A product can belong to multiple catalogues, while each customer account has access to a single catalogue.
This structure allows wholesalers to manage different assortment agreements while maintaining a single product dataset.
User level visibility within customer organisations
Customer organisations often have multiple users interacting with the ordering platform. Buyers, operational staff and administrative users may all require access to the platform, but not necessarily the same information.
Heart.work Commerce allows visibility settings to be applied at user level. For example, some users may only see list prices, while others may have access to customer specific net prices or additional commercial information.
This flexibility allows wholesalers to support different roles within the same customer organisation while maintaining clear control over commercial information.
Consistent commercial logic across ordering channels
Customer specific pricing and product visibility apply consistently across the entire platform. Whether a customer places an order through Heart.work Commerce for Web or through Heart.work Commerce for Mobile, the same agreements are applied automatically.
Because the underlying logic is managed centrally within Heart.work ONE, wholesalers only need to maintain these agreements in one place.
This ensures that customers experience a consistent and predictable ordering environment regardless of how they access the platform.
Supporting complex wholesale relationships
Wholesale relationships often evolve over time. New agreements may be introduced, product access may change and pricing structures may be updated.
The platform allows these changes to be applied without restructuring the ordering environment. Catalogues, pricing agreements and visibility settings can evolve while the overall platform structure remains stable.
By supporting customer specific visibility, pricing and conditions in a controlled way, Heart.work Commerce ensures that digital ordering remains aligned with the commercial reality of wholesale organisations.
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