Infor Integration with heart.work
Infor Integration
Heart.work integrates with Infor ERP systems that are widely used in wholesale and distribution environments, such as Infor CloudSuite Distribution and related on premise variants. Infor acts as the core system for product data, customer agreements, pricing structures, stock management and order processing. Heart.work connects to this existing structure so that the digital sales environment mirrors the operational reality.
Infor as the source of structured wholesale data
Infor environments in wholesale are often configured around complex pricing models, customer hierarchies and warehouse structures. Heart.work builds directly on these definitions. Products, customer accounts, price agreements and inventory data are retrieved from Infor and presented consistently in the webshop and mobile ordering app.
Orders placed via Heart.work are returned to Infor as standard sales orders. From that point onward, fulfilment, warehouse handling, invoicing and financial processing follow the established workflows within Infor. No parallel order handling or manual re entry is required.
Integration aligned with system capabilities
Infor environments differ in technical setup. Cloud based variants provide modern API capabilities, while other installations may rely on integration layers or controlled data exchange mechanisms. Heart.work aligns with the available integration options and selects the most appropriate method per data type and performance requirement.
Typical integration scope includes:
By defining the integration scope carefully, ecommerce becomes an extension of the existing Infor landscape instead of a separate channel with its own logic.
Stable ecommerce within a complex ERP environment
Infor is often used by wholesalers with larger assortments and more complex organisational structures. Heart.work is designed to operate within that context. The digital ordering environment remains clear and manageable for customers, while the underlying ERP complexity is handled where it belongs: inside Infor.
This ensures that ecommerce supports operational efficiency and scalability, without introducing additional technical complexity.
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