Inventory visibility and delivery information
For wholesale customers, availability and delivery timing are critical when placing an order. Customers want to know whether a product can be supplied immediately, how much is available and when it can be delivered or collected. At the same time, inventory situations can be complex, especially when stock is distributed across multiple warehouses or branches.
Heart.work Commerce provides flexible inventory visibility and delivery information that reflects the operational reality of the wholesaler while remaining clear for customers placing orders.
The platform retrieves stock data from the ERP and presents it in a way that fits both the technical capabilities of the ERP and the commercial preferences of the wholesaler.
Inventory visibility aligned with business preferences
Different wholesalers prefer different ways of presenting stock information to their customers. Some organisations want to show exact quantities, while others prefer to provide a simpler indication of availability.
Heart.work Commerce allows inventory to be presented in several ways, depending on the chosen configuration. Customers can see exact quantities per location, overall available stock or a simplified availability indicator such as available, limited availability or out of stock.
The presentation can also be adapted for specific products where inventory visibility should be restricted.
Supporting multiple warehouse locations
Many wholesalers manage inventory across several warehouses or branches. Availability therefore depends on the location from which an order is supplied.
The platform supports stock visibility per warehouse or location when this information is available in the ERP. Customers can see whether products are available for delivery or pickup based on the relevant location.
This ensures that inventory information reflects the real logistical structure of the organisation.
Real time or near real time inventory information
Inventory information can be retrieved from the ERP in real time or near real time depending on the capabilities of the ERP system and the performance requirements of the environment.
This approach allows wholesalers to balance accuracy and system performance. Customers receive reliable availability information while the ERP system is not overloaded by unnecessary queries.
Delivery information based on logistics setup
Delivery information can take into account the logistical setup of the wholesaler. Delivery times may depend on the supplying warehouse, the delivery method or the customer location.
Heart.work Commerce allows delivery information to reflect these conditions so customers can see when a product is expected to be available.
This supports more accurate expectations during the ordering process and reduces follow-up communication about delivery timing.
Consistent inventory logic across ordering channels
Inventory and delivery information are applied consistently across the platform. Customers see the same availability information whether they are ordering through Heart.work Commerce for Web or through Heart.work Commerce for Mobile.
Because the platform retrieves inventory data directly from the ERP, availability information remains aligned with operational processes. Orders submitted through the platform continue through the same workflows described in ERP integration and order processing.
By presenting inventory visibility and delivery information in a flexible and controlled way, Heart.work Commerce supports both operational accuracy and a clear ordering experience for wholesale customers.
Ready when you are
Let us show you the platform — you’re closer to launching than you think.
