ERP integration and order processing
For wholesalers, the ERP system is the operational backbone of the business. Products, customers, prices and orders are all managed there, and logistics and administration rely on the ERP to function correctly. A digital ordering platform therefore only works when it connects seamlessly with the ERP.
Heart.work Commerce is designed around this principle. The platform integrates directly with the ERP and ensures that digital orders become part of the same operational workflows used for all other orders.
By connecting digital ordering to the ERP foundation, the platform ensures consistency, reliability and efficient order processing.
ERP as the single source of truth
Within the platform architecture, the ERP remains the primary source for operational data. Product information, customer accounts, pricing agreements and stock data originate from the ERP and are made available to the digital ordering environment.
This ensures that customers and employees always work with the same underlying information. Prices remain aligned with commercial agreements, product availability reflects real stock levels and order processing remains consistent with existing workflows.
Because the ERP remains the central system, wholesalers do not need to maintain duplicate data structures in the commerce platform.
Structured order submission
When customers place orders through Heart.work Commerce for Web or Heart.work Commerce for Mobile, the order is captured in a structured format. Product numbers, quantities and customer information are already linked to the correct ERP entities.
Once submitted, the order is delivered directly into the ERP system where it can be processed by logistics and administration without manual entry. This reduces the risk of interpretation errors and ensures that orders are ready for processing immediately.
Supporting high order volumes
Wholesale organisations often process large numbers of orders throughout the day. Orders may be small, frequent and placed at different moments depending on customer needs.
By capturing orders digitally and delivering them directly into the ERP, the platform helps organisations handle higher order volumes without increasing administrative workload.
This capability supports the operational efficiency described in automated order entry for B2B customers, where digital ordering reduces manual order handling.
Flexible integration methods
Not all ERP systems provide the same integration capabilities. Some support modern APIs, while others rely on file-based exchanges or intermediate integration layers.
Heart.work Commerce supports multiple integration approaches so that the connection with the ERP can be aligned with the technical capabilities of the existing system. The chosen integration method balances reliability, performance and maintainability.
This flexibility allows the platform to integrate with a wide range of ERP systems without forcing organisations to replace or upgrade their existing infrastructure.
Reliable order processing across the platform
Once orders enter the ERP system, they follow the same operational processes used for all other orders. Logistics, invoicing and administration continue to operate within familiar workflows.
Because the commerce platform aligns with the ERP rather than replacing it, digital ordering becomes a natural extension of existing business processes.
This integration ensures that wholesalers can introduce digital ordering while maintaining the operational stability required for daily wholesale operations.
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