Enabling customers to place online orders
For many wholesalers, independent ordering by customers is already part of daily practice. Tradespeople replenish stock quickly, buyers place repeat orders, and project-based work often requires interim orders at moments when direct contact with inside sales is not necessary.
B2B commerce connected to the ERP system
Heart.work Commerce biedt een B2B e-commerce omgeving die direct is aangesloten op het ERP en uitgaat van bestaande artikelstructuren, klantafspraken en processen. Bestellingen worden zelfstandig geplaatst en direct eenduidig verwerkt op basis van de data die al beschikbaar is binnen de organisatie. De webshop of het klantportaal sluit aan op hoe de groothandel werkt, zonder extra stappen om orders te interpreteren of over te nemen.
Smooth handling of online orders
Online ordering becomes a natural part of the daily collaboration with customers. Orders flow straight into existing processes, while commercial agreements and logistical handling continue as usual. Manual processing and interpretation are reduced to a minimum.
This way of working fits organisations where customers want to act independently, while reliability and error-free processing are essential. Employees retain time for advice, exceptions and personal contact, while the majority of orders are processed directly from the ERP.
Especially relevant for wholesalers where:
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